POLICIES & FORMS
Enquiries by telephone during regular office hours are handled by our receptionists. They may direct your call to one of our college-trained registered animal health technologists or veterinarians, depending upon their availability.
Telephone calls received outside of regular hours are forwarded to our answering service and one of our veterinarians will be contacted in the event of an emergency. Please bear in mind that our veterinarian may be dealing with an emergency.
OFFICE VISITS AND APPOINTMENTS
Office visits and farm calls are generally made by appointment. We understand that emergencies arise during the day and these will be accommodated to the best of our ability. You or your animals may have a preferred veterinarian at Creekside Animal Clinic Ltd.
If you wish to see a specific veterinarian, please bring this to the attention of the person booking your appointment. In the event of emergency or unscheduled needs, one of our other veterinarians may be able to provide more immediate care.
RESTRAINT OF ANIMALS IN THE CLINIC
All pets must be restrained with a leash or confined to a suitable carrier while at the clinic. This is especially important when taking your pet from your vehicle to the clinic. Frightened animals in unfamiliar surroundings may bolt, or display uncharacteristic behaviour towards other animals or people.
DISPENSING OF MEDICATIONS
Routine dispensing of all prescription veterinary medications requires a valid veterinarian-animal-client relationship. If you require a refill of medication for your animal, please call ahead of the time you wish to receive it. Our veterinarians must review your animal's file before a refill is dispensed.
In some cases, re-examination, consultation or blood test must be performed to ensure that a refill is appropriate. In the case of production animals, it is important that our veterinarians are familiar with your management and that the intended course of treatment is reasonable.
Creekside Animal Clinic Ltd. is a privately held business. Fees are assessed and due when services are rendered and products dispensed. To avoid misunderstandings, we encourage you to enquire about the cost of our services and products in advance. Estimates may be obtained upon request. Our invoices are fully itemised and represent the cost of our services, products and applicable taxes.